What is a team? Webster's Dictionary defines it as "a group of people working together in a coordinated effort." At Hebrew SeniorLife, the "team" approach takes on special significance. With its 100+ year tradition of care, HSL cherishes the individual and the contributions that each brings to the success of the organization. At NewBridge on the Charles, we believe that we have the "right" people to lead the team - people who care about seniors and people who are committed to providing outstanding, best-in-class care and service. Each member of the Executive Operations Team has brought their own wide-ranging set of skills, background and talents. Together, we have created one of the country's most outstanding continuing care retirement communities.
Executive Director, Operations
Stephen Colwell, NBOC Executive Director of Operations, is responsible for creating and maintaining an exceptional living environment on the NewBridge on the Charles campus. He oversees activities, programming and services provided in the community center, food and beverage areas and physical maintenance operations on the campus. Steve has over 24 years of experience within the hospitality industry, most recently as the Executive Director at Cabot Park Village, an assisted living community in Wellesley. He also held various managerial positions with the Hilton Hotels Corporation. Stephen has a Master of Business Administration from the University of Rochester and a BS from Cornell University's School of Hotel Administration.
Director Of Facilities
As Director Of Facilities, Tom West, is responsible for the management, operation, maintenance and repair of the entire NBOC Campus, including the exterior grounds, as well as the Capital Budget. Tom has over 25 years experience in Facilities Management including 15 years experience in Health Care Facility Management with Genesis Health Care Corporation. Tom has also managed or been involved in Construction Projects ranging from 11 million to the project to build NewBridge on the Charles, and many multi million dollar projects for the US Government when he served as a Operations Chief in the US Navy Seabees for 26 years.
Director of Finance
As NewBridge Director of Finance, Michael Hefron guides and directs the finance operations of the Independent Living and Assisted Living programs on the campus. He prepares and reviews the financial analyses of operations, including developing strategic planning models, conducting high-level financial analyses, maintaining NBOC's Table of Organization, coordinating financial reporting processes and financial projections. Mike has over 12 years experience in the field of finance and operations accounting. His previous positions include Director of Finance for HEI Hotels and Resorts, Director of Finance for the Hilton Hotels Corporation and Service Director for the Marriott Corporation. Mike holds a Master of Professional Accountancy degree, a BA in Public Administration and a BA in Political Science from Rhode Island College.
Corporate Director of Senior Living Sales, Marketing and Communications
Ruth Stark is the Hebrew SeniorLife Corporate Director of CCRC Marketing. She has been with HSL for 18 years, having previously served as the organization's Director of Corporate Communications. In her current role, she oversees the sale of independent living units at NBOC and is responsible for all NBOC marketing activities, member stewardship, community building and outreach to the Dedham community. She also serves the same role at Orchard Cove, our sister community in Canton. Prior to HSL, Ruth served as the Director of Marketing and Public Relations for MetroWest Medical Center in Framingham. Ruth holds a Bachelor's Degree in Government from Boston University and a Masters Degree in Public Health (Magna Cum Laude) from Boston University Medical School.
Director of Food and Beverage
Salvatore Filetti, NBOC Director of Food and Beverage, is responsible for leading and developing the culinary team with a primary focus of growing the strength of the NewBridge dining experience. Sal oversees the food services of Independent living, Assisted Living and Health care within the campus. Sal has over 20 years of experience within the hospitality industry, most recently as Director of Food and Beverage Doubletree Westborough/ Boston. He also has held various managerial positions within the Hilton Brand and other independent hotels. Sal has a Bachelors of Hotel and Restaurant Management from Boston University.
Member Services Director
Jill MacDonald, Director of Member Services, works in partnership with Director of Programming to ensure the successful and smooth operation of the Community Life Department. Jill oversees the Fitness Center, Vitalize 360 Program, Front Desk, Community Life Procedures and Payroll, Guest House Administration, Concierge Desk, and Move In/Welcoming process and related activities. Jill is responsible for upholding and delivering the highest Hebrew SeniorLife (HSL) and industry standards with regards to safety, professionalism, service and quality of care for residents. Prior to NewBridge on the Charles, Jill was the Fitness Director at Center Communities of Brookline. She has her Bachelor’s of Science from Westfield State College in Exercise Physiology with a strong emphasis on geriatrics.
Director of Programming
David Raider is responsible for planning the wide variety of classes, concerts, lectures, and trips for the independent living members at NBOC. What makes the programming at NewBridge unique are the members, whether it is leading programs and classes themselves or providing suggestions and connections, the quality is top notch. David has 8 years of experience in the senior living industry, both in sales and marketing positions and as a Regional Director of the activity programs at over 40 assisted living communities in the northeast. Prior to that he worked for a corporate team development company that specialized experiential learning. David graduated from the Hotel Management Program at the University of Massachusetts, Amherst, and worked for various Boston hotels before settling on the industry that is a perfect match for his skills.
Director of Housekeeping
As Director of Housekeeping, Sara Grondell is responsible for maintaining the highest standard of cleanliness of the NewBridge campus. She leads the team that provides weekly resident cleaning services as well as the annual "deep clean" of each independent home. She also ensures that all of the common spaces, the Community Center, the grounds and any other place the public may walk, is spotless and beautiful. Sara has been with HSL for over 16 years in different roles in Recreation Therapy, as the Manager of Catering and Retail Operations at Hebrew Rehabilitation Center and was part of the Sales and Marketing team of NewBridge on the Charles. Sara graduated with a Bachelors Degree in Recreation Administration and Hospitality Management from California State University, Fresno.
Director of Sales and HSL Internal Sales
Sheila Waxman is Director of Independent Living Sales for NewBridge on the Charles. Prior to joining the NBOC team, Sheila served as both Director of Resident Services and Director of Marketing at Lasell Village in Auburndale. Sheila also worked as Corporate Director of Programs for Cordia Senior Living, a division of Boston Financial, where she created programming for retirement communities in Massachusetts, Utah and California. She holds a Doctorate in Music and was an Instructor of Music at Northeastern University and M. I. T.